Last Updated: 18th March 2022
Collection of Information
In order to use the online booking systems on our websites, we may require information relating to your your name, address, phone contact details, email address, Credit Card and/or direct debit details. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts.
Any information collected by Lakeshores is collected via correspondence from you or your company. This may be via the telephone, Email, or directly through our websites.
Use of Collection Information
Any Internet Contact Details, and Payment Details collected from Lakeshores’ customers is required in order to provide you with our services and a high level of customer service. Correspondence is recorded in order to provide service references.
Use of Collected Information
Registration in order make a booking on our websites, you are required to give contact information (such as name and Email address). We use this information to contact you about the goods and services on our sites. You have the option to provide additional information to us; we encourage you to submit this information so we can provide you with a more personalised experience in the future. Lakeshores Management (NSW) Pty Ltd is the sole owner of the information collected on our websites and may collect personally identifiable information from our users at several different points on our Websites. Bookings and/or orders If you make a booking with us, we request certain personally identifiable information from you on our booking forms. You must provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to book your requirements. If we have trouble processing an order, we will use this information to contact you.
Lakeshores uses personally identifiable information for essential communications, such as confirmation Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
We use other third parties to provide the essential links between the banks and ourselves in order to provide credit card payment gateway services on our site. We will share your Internet Merchant Account details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Lakeshores does not share any information with third parties for any unknown or unrelated uses. Clear Gifs (Web Beacons /Web Bugs). Our third party advertising partner, Google Adwords, employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information. To learn more about our advertising company’s use of clear gifs, please go to https://adwords.google.comLegal. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
We post customer testimonials on our website which may contain personally identifiable information such as the customer’s Initials. We do obtain the customer’s consent prior to posting the testimonial to post their testimonial. If at any time the customer feels that they no longer wish to have their testimonial posted on the site they can request for it to be removed by emailing us at email@example.com.
There are many links on the Lakeshores sites to external entities. The terms and conditions set out in this privacy statement only covers the domain name of www.lakeshores.com – www.lakemacresorts.com.au – www.lakeshoresrealty.com.au and www.findandgo.com.au
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our booking or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can email us at firstname.lastname@example.org.
Access to collected information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, or change the information by emailing our Customer Support at email@example.com or by contacting us by telephone or postal mail at the contact information listed below.