Do I need to bring linen and towels?
No, all Lakeshores properties include professionally laundered bed linen and bath towels. You’ll just need to bring your own beach towels if you plan on swimming or heading to the lake
Do I need to bring linen and towels?
No, all Lakeshores properties include professionally laundered bed linen and bath towels. You’ll just need to bring your own beach towels if you plan on swimming or heading to the lake
What time is check-in and check-out?
Check-in is from 2:00 PM and check-out is by 10:00 AM. Early check-in or late check-out may be available by request, subject to availability and housekeeping schedules. At busy times check in may be at 3pm.
How do I get the keys or access the property?
Once you complete your arrival form, you’ll receive an SMS with check-in instructions including a code or key collection point. If this hasn’t arrived by the morning of your stay, just contact us via SMS on +61 482 092 188
Is there Wi-Fi at the property?
Most of our properties include free Wi-Fi. Wi-Fi details will be in your arrival instructions. If Wi-fi is essential, please confirm before booking. Please note we can not be held liable for internet outages or poor speed. We do our best but these services are not within our control.
Is cleaning included in the price?
Yes, a cleaning fee is included in your booking total. We kindly ask guests to leave the home tidy, place rubbish in the outside bins, and wash up any used dishes before departure. Please ensure all excess rubbish is removed to avoid charges and that the BBQ has also been cleaned, including the drip tray.
What’s included in the property?
Our homes are fully furnished and equipped for short stays. You’ll also receive a starter supply of essentials including tea, coffee, sugar, toilet paper, dishwashing liquid, bin liners, and laundry powder. For longer stays, we recommend bringing additional supplies. We also encourage you to bring your own personal items as these can be a personal preference to each person.
Can I bring my dog?
We have several pet-friendly properties. Look for the “Pet Friendly” tag or ask before booking. Please keep pets off furnishings and clean up after them, including the yard.
What if something goes wrong during my stay?
We’re here to help. Simply SMS us at +61 473 303 484 for the fastest response. Our local team monitors messages daily and can assist with most guest issues quickly.
What happens with the security bond?
Some properties require a refundable bond, held securely before arrival. This is released within 3–5 business days after your stay, provided the property is left in good condition. It can take your bank longer to release the funds back to your account.
Can I cancel or change my booking?
Cancellations depend on the booking policy for the property and the platform used (e.g., direct, Airbnb, Booking.com). Please refer to your confirmation email or get in touch with us for details.
Are there any house rules I need to know?
Yes – all properties have a strict no-party, no-smoking indoors, and no unregistered guests policy. Pets must be approved. Full house rules are provided in your arrival information. For full terms and conditions visit Terms and Conditions
Do I have to clean before I leave?
No deep cleaning is required, but we appreciate guests leaving the home tidy. This includes taking out rubbish, washing up, and returning furniture or items to their original place.
What if I arrive late at night?
No worries – our SMS check-in system allows for flexible arrival times. Just make sure your pre-arrival form is completed and you’ve received your instructions.
