If you don't find the answer you are a looking for below then please feel free to call our team!
Is linen provided?

Yes! All linen, towels, bath mats, tea towels etc are included. You do need to bring your own beach or pool towels with you.

What do we need to bring with us?

As all of our properties are self caterings, we provide starter packs of tea, sugar, coffee, dishwashing liquid, laundry powder, soap, shampoo, conditioner etc to allow you sufficient time to get to the supermarket or unpack your own supplies. We would encourage you to bring any personal items you might need.

What time is check in and check out?

Check-in is at 2.00 pm and check-out is at 10.00 am. During peak periods check in time may be extended until 3.00 pm due to the housekeepers busy schedules.

Can we have an early check in or late check out?

You can book in for an early check in or late check out, however we will notify you a few days prior to your stay to confirm whether this is available.

Do I need to pay a bond?

We do pre-authorisations bonds and the amount can vary depending on the property booked. We also require a guest registration to be completed with your credit card details due to the online nature of booking.  If credit card details can not be provided an bank transfer of this bond will be required.

Where do I pick up the keys?

Access to all our properties is via a key lockbox  or electronic code and you will this via the guidebook an hour before your check-in time. You will need to ensure that you have completed the guest registration prior to your day of arrival to receive this code.

How many sets of keys do I get?

You will get one set of keys (unless the property has an electronic lock), however by placing the keys back in the lockbox each time you go out, the rest of your party can access the keys at any time. This also lessens the risk of losing the keys.

Are the towels and linen changed during my stay?

Towels and linen changes only occur on stays longer than 9 nights. Towels and linen may be changed for shorter stays for an additional charge. 

Are you experienced in holiday accommodation and can we trust you?

Lakeshores Accommodation is a family owned and operated business, established in 1996. With over 25 years’ experience, we are licenced Real Estate Agents who specialise in holiday accommodation only.

Can I hold a function or party at any of the holiday houses?

We have a strict NO Party policy at all of our properties. Excess noise, parties and large gatherings are not allowed. If it is a smaller day-time gathering, please ask and we may accept this. Non adherence will result in immediate eviction.

Am I required to make full payment for my booking upfront?

Your deposit is required to be paid within 24 hours of your reservation. The final payment is due 10 days prior to your arrival..

Do you have pet-friendly accommodation?

Yes! We have a range of pet-friendly homes which allow dogs for an additional fee. 

Can I add additional people to my booking?

Additional guests may be added by only if there is sufficient bedding to sleep them and additional charges apply for each additional person per night. More guests than the maximum number of beds can sleep is strictly forbidden.

What number do I call on the weekends or outside of office hours?

Our office phones are diverted to an after hours service who can handle most situations. For emergencies please ensure you connect to this service otherwise you can leave a voice mail message and we will get back to you in office hours. 

What happens if something is accidentally broken or damaged during our stay?

If you find damage upon your arrival or an appliance is not working, please contact us immediately. We will attempt to rectify any issues to the best of our ability. We understand that accidents happen, if anything is broken or damaged during your stay please let us know so we can get it repaired ASAP. You will be charged any costs to get it fixed

How do I leave the property when I check out?

Please take out any rubbish upon your departure and place in the appropriate garbage bins. It is your responsibility to take any excess rubbish with you. Please leave the house in a neat and tidy state, ensure doors and windows are locked, air conditioners and lights are off and place the keys back in the lockbox, spinning the tumblers to hide the code.

What is the procedure for cancelling my booking?

Please contact us if you require to cancel your booking. We will try to be as understand as possible as we understand plans change however our cancellation policy that you agree to upon booking will apply.

Call us


9am - 5pm Monday to Friday

ABN 51 126 846 437