Privacy POLICY

Privacy Policy

Effective Date: 13-Dec-2023
Last Updated: 23-March-2025

This Privacy Policy describes the policies of Lakeshores Accommodation regarding the collection, use, and disclosure of information when you use our website (https://lakeshores.com) (the “Service”). By accessing or using our Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not consent, please do not access or use the Service.

This Privacy Policy complies with the Australian Privacy Act 1988 and adheres to the Australian Privacy Principles (APPs). For further details about your privacy rights, visit the website of the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

We may update this Privacy Policy without prior notice, and the revised Policy will be effective 180 days after it is posted on our Service. Your continued use of the Service after such changes will constitute your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.

Information We Collect:
We collect and process the following personal information:

• Name

• Email

• Mobile number

• Date of Birth

• Residential Address

• Work Address (if applicable)

• Payment Information

How We Use Your Information:
We use your information for the following purposes:

• Marketing and promotional activities

• Testimonials

• Collecting customer feedback

• Enforcing Terms and Conditions

• Processing payments

• Managing customer bookings and orders

If we wish to use your information for purposes other than those listed, we will first obtain your consent, except where required by law.

Retention of Your Information:

We retain your personal information for a period ranging from 90 days to 2 years after you terminate your account, or as long as necessary to fulfill the purposes described in this Privacy Policy. Certain data may be retained for longer periods as required by law, for legal compliance, fraud prevention, or other legitimate purposes. Anonymous and aggregated information may be retained indefinitely.

Your Rights:

Under applicable Australian laws, you have the right to access, correct, or erase your personal information, obtain a copy of your personal information, restrict or object to its processing, request data portability, withdraw consent at any time, and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or other relevant authorities.

To exercise any of these rights, contact us at reservations@lakeshores.com. We will respond to your request according to applicable law. Please note that withdrawing your consent or restricting processing may limit your access to certain services provided by Lakeshores Accommodation.

Cookies and Tracking Technologies:

For detailed information on how we use cookies and your choices regarding these tracking technologies, please view our Cookie Policy at https://lakeshores.com/cookies.

Security:

We implement reasonable measures to secure your information against loss, misuse, or unauthorized access. However, no transmission or storage method is completely secure. Therefore, while we strive to protect your personal data, we cannot guarantee absolute security, and you provide information at your own risk.

Grievance and Data Protection:

If you have concerns about how we handle your personal information, please contact:

Lakeshores Accommodation
Email: reservations@lakeshores.com
Phone: +61 2 4971 3373

We will address your concerns in accordance with applicable law.