Daily Operations Workflow
This page explains how each day should run across the Lakeshores team, from the first field jobs through to guest readiness, task updates and next-day preparation.
Daily Timeline
Use this as the standard rhythm for each day. The day can flex when urgent issues arise, but the core checkpoints stay the same.
Field Team Start
- Josh, Jordon and any field support start with pre-assigned jobs.
- The van must already be stocked and ready from the afternoon before.
- No stopping at the shed unless specifically approved.
- First jobs begin immediately, including linen, checks, bins or property support.
Operations Control
- Stacey and Shannon review arrivals, departures, same-day turns and urgent risks.
- Property Stack is checked for overdue and today’s tasks.
- Cleaning, linen, inspection and maintenance priorities are confirmed.
- Any task without an owner is assigned immediately.
Shared Phone Coverage
- All available staff help answer phones until Arianne starts.
- Calls should rotate fairly, if one person answered last, the next person answers next.
- If you answer the call, you own the outcome.
- Resolve it or create a Property Stack task with full notes and allocation.
Execution Window
- Arianne takes primary guest communication and phone coverage.
- Cleans, linen runs, inspections and maintenance are actively progressed.
- Issues are logged as soon as they are found, not later.
- Urgent guest-impacting problems are escalated immediately.
Guest-Ready Deadline
- All arrival properties must be cleaned and inspected.
- Linen must be correct and beds presented properly.
- Outdoor areas, decks, bins and obvious safety issues must be checked.
- Guest communication must be sent once compliance and readiness are confirmed.
Close Out & Prepare Ahead
- Confirm arrivals are running smoothly and any open issues are being watched.
- Prepare next-day linen, field jobs and task allocations.
- Update Property Stack progressively, including notes, photos and outcomes.
- Leave clear handover notes for anything incomplete.
Daily Non-Negotiables
These standards apply every day, regardless of who is in the office or in the field.
Task Ownership
If you respond, notice, start or touch something, you own it until it is finished or correctly assigned with full notes.
Progressive Updates
Tasks must be updated as things happen, contacted cleaner, trade booked, issue resolved, guest advised, or follow-up required.
Handover Ready
Notes must be clear enough that another team member can take over without asking what happened.
No Early Closures
Do not mark tasks complete until the job is fully resolved, notes are updated and any photos or invoices are attached where required.
Guest Impact First
If the issue affects an arriving or in-house guest today, act immediately, then log and communicate.
Prepare Tomorrow
The next day should be set up before staff leave, including linen, field jobs, inspections and known risks.
End of Day Standard
The day is not finished until the system tells the story clearly.
- All urgent tasks are completed or actively managed.
- All incomplete tasks have clear notes and a watcher.
- Tomorrow’s first jobs are allocated and ready.
- The van and linen requirements are prepared where required.
- Any risks are flagged before staff leave.