Daily Checklists

Staff Portal SOP

Daily Checklists

This page is the practical daily checklist for Lakeshores staff. Use it to keep arrivals, departures, cleaning, guest messages, Property Stack tasks and next-day preparation on track.

Start with Property Stack Tasks, arrivals, departures and guest issues must be checked before the day gets busy.
2pm readiness Arrival properties must be guest-ready before access details are relied on.
End cleanly Nothing should be left unclear, unassigned or sitting in someone’s head at close of day.

Morning Checklist

Complete this at the start of each day before routine work begins.

Property Stack

System Review

  • Open Property Stack dashboard.
  • Check tasks due today.
  • Check overdue tasks.
  • Check unassigned tasks.
  • Check urgent or guest-impacting tasks first.
  • Assign owners or watchers where missing.
Bookings

Arrivals & Departures

  • Check today’s arrivals.
  • Check today’s departures.
  • Check tomorrow’s arrivals.
  • Confirm guest forms are complete.
  • Check direct booking bonds where applicable.
  • Check special requests, pets, cots, bedding or parking notes.
Operations

Cleaning & Field Work

  • Confirm cleans are allocated.
  • Confirm linen requirements for each clean.
  • Check same-day turns.
  • Confirm field team jobs are assigned.
  • Check van, linen or stock requirements.
  • Flag high-risk arrivals for inspection.

Midday Checklist

This is the active operations window, make sure nothing guest-facing is slipping.

Guest Communication

  • Respond to urgent guest messages.
  • Check missed calls or SMS.
  • Record important contact in booking notes.
  • Escalate access, safety or complaint issues.

Cleaning Progress

  • Check which cleans are completed.
  • Follow up missing cleaner reports.
  • Review photos for problem properties.
  • Create tasks for damage or missing items.

Maintenance

  • Review urgent maintenance tasks.
  • Check contractor responses.
  • Update Property Stack notes.
  • Escalate unresolved arrival issues.

Arrivals

  • Confirm properties are on track for 2pm readiness.
  • Check access instructions are correct.
  • Check lockbox or smart lock details.
  • Confirm guest instructions have been sent where appropriate.

Owner Items

  • Check owner messages requiring same-day response.
  • Record owner approvals or decisions.
  • Update owner-related tasks.
  • Escalate sensitive owner issues.

Admin

  • Check invoices or charges needing attention.
  • Flag bookings ready for end-of-stay processing.
  • Check bonds due for refund or hold.
  • Record any payment or platform issues.

2pm Guest-Ready Checklist

Before check-in time, arrival properties must be confirmed as ready, not assumed ready.

Clean

Property Presentation

  • Clean completed.
  • Cleaner report received.
  • Photos checked where required.
  • Beds and linen confirmed.
  • Bathrooms and kitchen checked.
  • No obvious guest-facing issues remain.
Access

Arrival Details

  • Lockbox or keypad details checked.
  • Guidebook link sent where required.
  • Parking and entry instructions confirmed.
  • Special notes checked.
  • Guest has completed required forms.
  • Bond/card capture complete where required.
Risk

Final Review

  • Any unresolved issue escalated.
  • Any maintenance risk recorded.
  • Any cleaner issue followed up.
  • Any guest complaint or concern noted.
  • Property Stack reflects current status.
  • Staff know who owns any remaining item.

End of Day Checklist

The day is not finished until the system clearly shows what has happened and what still needs action.

Tasks

  • Check open urgent tasks.
  • Update notes on tasks touched today.
  • Close tasks only if fully complete.
  • Reassign or add watchers where required.

Guests

  • Confirm arrivals have no active issues.
  • Check in-house guest problems are being monitored.
  • Record all important calls or SMS.
  • Escalate anything that may worsen overnight.

Tomorrow

  • Check tomorrow’s arrivals.
  • Check tomorrow’s departures.
  • Confirm cleans and linen are allocated.
  • Prepare field team jobs.

Finance & Bonds

  • Check bonds waiting on cleaner reports.
  • Flag bond holds or damage claims.
  • Check invoices needing follow-up.
  • Record payment or ledger issues.

Owners

  • Check owner requests still waiting.
  • Record approvals received.
  • Create follow-up tasks where needed.
  • Escalate sensitive matters to management.

Handover

  • Leave clear notes for unfinished issues.
  • Make sure every issue has an owner.
  • Flag risks for next staff member.
  • Do not leave work sitting only in messages.

Daily Checklist Non-Negotiables

  • Property Stack must be checked at the start and end of every day.
  • Every guest-impacting issue must have an owner and clear notes.
  • Arrivals must be confirmed ready, not assumed ready.
  • Cleaner reports must be followed up if missing.
  • Urgent maintenance must be escalated immediately.
  • Tomorrow’s arrivals and field jobs must be prepared before close.
← Back to Staff Portal