Property Onboarding & Setup
Property inspection and recommendations for short-term readiness
STRA registration guidance and compliance setup (e.g. smoke alarms, guest caps)
Professional photography and listing creation
Detailed guest manual and local area guide
Pricing strategy consultation
Marketing & Bookings
Listings on major platforms: Airbnb, Stayz, Booking.com + direct website
Dynamic pricing (Premium Plan) for maximum yield
Promotions, seasonal offers, and loyalty incentives
Social media exposure and email marketing
Guest screening and communication from enquiry to departure
- Listing refresh and price reviews
Housekeeping & Presentation
Mid-stay cleans and fresh linen changeover
Early check-in or late check-out (where available)
Furniture assembly or styling upgrades
- Professional window cleaning
Detailed cleaning checklists per property
Optional deep cleans and seasonal refreshes
Maintenance & Property Care
Access to trusted local trades (plumber, electrician, gardener)
Coordination of repairs, gardening, spa/pool, rubbish bins services
Guest-reported issue handling and emergency responses
Preventative maintenance recommendations
- Weekly bin night service
Photo documentation of all work
Guest Support & Experience
24/7 guest support via SMS and after-hours escalation
Keyless or secure key access systems
Noise monitoring, ID verification, and bond collection
Clear house rules and guest expectations
Swift, respectful conflict resolution
Owner Support & Administration
Audited trust account with monthly financial statements
Transparent booking ledger and revenue tracking
Optional monthly contingency fund for maintenance
End-of-year income summaries for tax
Owner portal access to calendar, bookings, and documents
Compliance & Risk Management
STRA compliance: guest caps, fire safety, evacuation plans
Collection of guest ID and security bonds
Optional Good Neighbour Policy and Minut noise monitor installation
Advice on insurance and risk reduction
Tribunal and chargeback support (if needed)
Extra Services
- Decorating and styling from advice to full service set-up
Owner cupboard setup and inventory management
- Furniture/appliance delivery coordination
- Trades supervision (e.g. for renovations or repairs)
We Genuinely Love What We Do
With nearly 30 years of experience, we still get excited about every new check-in, every guest smile, and every successful booking. It’s not just property management—it’s people, hospitality, and heart.
Every property has its own story, and we take pride in presenting it beautifully, caring for it like our own, and building lasting relationships along the way.