We’ve been managing homes across Lake Macquarie for nearly 30 years, and we’re proud to still offer boutique, ethical, guest-focused property management. Whether you’re just getting started or switching from another provider, we make the process simple and stress-free.
Call us today on (02) 4971 3373
or Contact Us
Guest Management & Booking Operations
Guest Screening Before Arrival – ID checks, blacklist screening, bond requirements, and cross-checking of credit card and contact details.
Arrival Forms & Secure Guest Access – Guests complete online registration forms before arrival. No check-in = no keys.
Bond Handling & Damage Recovery – We manage guest bonds, respond to incidents, and pursue claims fairly and promptly.
Experience Evicting Unlawful Occupants – We know how to legally and calmly manage rare but serious guest breaches (we’ve done it before).
Chargeback Dispute Handling – We respond to and manage credit card disputes and platform refund claims with clear documentation and photos.
Availability, Communication & Guest Experience
7 Days a Week Availability – Our team monitors all bookings, calls, SMS, and guest issues 365 days a year.
After-Hours Support – We handle late check-ins, lockouts, urgent call-outs, and issue resolution without burdening owners.
Direct SMS Line for Guests – Guests get instant assistance without relying on slow platform messaging.
Real-Time Booking Notifications – Owners are notified of every booking, change, and cancellation instantly.
Cleaning, Maintenance & Property Care
Professional Housekeeping & Linen Team – Cleaned to holiday standards, with photos uploaded via our maintenance system.
Restocking of Essentials – Tea, coffee, sugar, toilet paper, dishwashing liquid, laundry supplies and more.
Groundskeeping & Garden Maintenance – Available for lawns, hedges, and gardens—especially before peak bookings.
On-Demand & Preventative Maintenance – Coordinated trades for plumbing, electrical, air con, pools, and spas.
After-Hours Maintenance Callouts – We manage issues—even on weekends—so guests don’t disturb you
Marketing, Listings & Booking Platforms
Professional Listing Creation – We write compelling content, take or coordinate quality photography, and optimise listings.
Multi-Platform Distribution – Airbnb, Booking.com, Stayz, Vrbo, Lake Macquarie Tourism, VisitNSW and our own direct booking website.
Double-Booking Prevention – Our integrated software keeps calendars synced across all platforms.
SEO & Social Media Marketing – Ongoing posts, updates, and search-optimised pages to increase visibility.
Dedicated Website for Direct Bookings – Branded, professional, and mobile-optimised with trust accounting integration
Pricing, Revenue & Financials
Adaptive Pricing Strategy – Adjusted seasonally and based on local demand and event data.
Local Revenue Insights – We understand the Lake Macquarie market better than generic third-party tools.
Transparent Owner Statements – Monthly trust account summaries, tax-ready documents, and breakdowns of income and expenses.
No Setup Fees on Premium Plans – We cover the cost of getting you listed (T&Cs apply).
Flexible Owner Booking Use – Easily block out dates for personal stays anytime through your portal.
Support, Systems & Local Advantage
Local Staff Who Know Your Property – Not a call centre. Our team knows your home, suburb, and guest expectations.
We’re Not a Franchise – Family-owned and locally operated since 1996. No outsourcing or “bulk” approach.
Dedicated Owner Support – You’ll have a consistent point of contact, not a rotating roster of anonymous agents.
Compliance Assistance – We help you stay up to date with STRA rules, insurance, evacuation maps, smoke alarms, and more.
Guest Guidebooks & House Rules – Professionally designed digital and physical versions tailored to your property