© 1996 - 2015 Lakeshores Management (NSW) P.L. ABN

51 126 846 437 

 

Beautiful Lake Macquarie
Frequently Asked Questions
… Find the hidden little Villages nestled around the Lake …  

© 1996 - 2016 Lakeshores Management (NSW) P.L. ABN 

51 126 846 437 

 

Q Is linen provided? Q What do we need to bring with us? Q Where do I pick up the keys? Q How many sets of keys do I get? Q How can I make payments? Q When is the deposit due? Q When is the final payment due? Q Do I need to pay a bond/ pre authorisation? Q Do you have pet friendly accommodation? Q Are the towels and linen changed during my stay? Q Are cots or high chairs available? Q Can I add additional people to my booking? Q What number do I call on the weekends or outside of office hours? Q What happens if something is accidently broken or damaged during our stay? Q How do I leave the property when I check out? Q Can I hold a function or party at any of the holiday houses? Q Are you experienced in Holiday accommodation and can we trust you? Q How can I make a booking? Q Can I inspect a holiday home before booking? __________________________________________________ Q Is linen provided? A Yes, all linen, towels, bath mats, tea towels, etc are included. You do need to bring your own beach or pool towels with you or you may hire them from us when booking. Q What do we need to bring with us? A As all our properties are self catering, we provide starter packs of tea, sugar, coffee, washing up liquids, soaps, shampoo, conditioner, etc. to allow you sufficient time to get to the supermaket or to unpack your own supplies. Q Where do I pick up the keys? A Access to all our properties is via a lockbox and you will receive an SMS with with the required code  approx. an hour before your Check In time (normally 2.00pm) You need to ensure that you have filled in and emailed back your guest registration to ensure this code is sent to you. Q How many sets of keys do I get? A You get 1 set of keys, however by placing the keys back in the lockbox each time you go out, if any of your party go their own separate ways, whoever returns first, can access it at any time. It also lessens the risk of losing the keys. Q How can I make deposits and payments? A Your deposit is required within 3 working days of making your reservation and your final payment is due 10 days prior to your arrival.. You can make progress payments at any time by phoning on on 02 4971 3373 or on 0478 497 133 using either  Visa, MasterCard or via Bank Transfer. We do not have a credit card surcharge. Q Do I need to pay a bond/ pre authorisation? A An OnLine Guest Registration  must be completed with your credit card details and emailed back to us prior to your arrival. This is your warranty that you will abide by our House Rules and that all damages, excess cleaning, etc. will be paid for. A $250.00 to $1000.00 (subject to the individual property) Bond will be required if you are unable to provide a valid Credit Card. Q Do you have pet friendly accommodation? A Yes, with an additional charge for each dog and conditions apply. For more information, go to www.lakeshores.com/accommodation/dog-friendly-properties.htm  PLEASE NOTE. Animals are strictly forbidden at any of our other properties, incuding at Raffertys Resort which is in a National Park. Q Are the towels and linen changed during my stay? A Towels and linen are changed mid way through stays of 9 or more nights or weekly for stays over 14 nights. Towels and linen may be changed more frequently at an additional charge. Q Are cots or high chairs available? A Cots and high chairs may be booked as an additional service and charges apply. Baby bedding is not provided. Q Can I add additional people to my booking? A Additional guests may be added but only if there is sufficient bedding to sleep them and additional charges apply for each additional person per night. More guests than the maximimum number of beds can sleep are strictly forbidden. Q What number do I call on the weekends or outside of office hours? A Our phones are diverted to an after hours number. If your call is after our normal phone trading hours, leave a message and we will call you back ASAP. Guests staying with us are provided with an emergency 24/7 phone contact. Q What happens if something is accidently broken or damaged during our stay? A If you find damage on arrival or an appliance not working, please phone us at once. We can’t rectify proplems if we don’t know about them. We also understand that accidents do happen.  If anything is broken on damaged during your stay please let us know so we can get it repaired as quickly as possible. You will be charged any costs to get it fixed. Q How do I leave the property when I check out? A Upon departure please make ensure that all rubbish has been removed from inside the property and put into the appropriate garbage bins. It is your responsibility to take excess garbage with you. Leave the house in a neat and tidy state, ensure doors are locked and windows are shut, the air conditioners and all lights are off and place the keys back in the lockbox, spinning the tumblers to hide the code. Q Can I hold a function or party at any of the holiday houses? A We have a very strict No Party Excess Noise Policy and parties or larger gatherings are not allowed. If it is only be a smaller social gathering we may accept it, however please just ask. Non adherence will result in immediate eviction. Q Are you experienced in Holiday accommodation and can we trust you? A Lakeshores Accommodation is a family owned and operated business, established in 1996. With over 20 years’ experience, we are licenced Real Estate Agents who specialise in holiday accommodation only. Q How can I make a booking? A You can make a booking either online or by the phone. We require a 25% deposit to secure a reservation which must be paid within 3 working days. You can make progress payments by phone and the final payment is due 7 days prior to your arrival. Q Can I inspect a holiday home before booking? A Yes. Simply phone us to arrange a convenient time. Naturally, we can’t show you through if the property is occupied.
Frequently Asked Questions
Stay Longer, Pay Less … The longer you stay, the less per night you pay
Q Is linen provided? Q What do we need to bring with us? Q Where do I pick up the keys? Q How many sets of keys do I get? Q How can I make payments? Q When is the deposit due? Q When is the final payment due? Q Do I need to pay a bond/ pre authorisation? Q Do you have pet friendly accommodation? Q Are the towels and linen changed during my stay? Q Are cots or high chairs available? Q Can I add additional people to my booking? Q What number do I call on the weekends or outside of office hours? Q What happens if something is accidently broken or damaged during our stay? Q How do I leave the property when I check out? Q Can I hold a function or party at any of the holiday houses? Q Are you experienced in Holiday accommodation and can we trust you? Q How can I make a booking? Q Can I inspect a holiday home before booking? __________________________________________________ Q Is linen provided? A Yes, all linen, towels, bath mats, tea towels, etc are included. You do need to bring your own beach or pool towels with you or you may hire them from us when booking. Q What do we need to bring with us? A As all our properties are self catering, we provide starter packs of tea, sugar, coffee, washing up liquids, soaps, shampoo, conditioner, etc. to allow you sufficient time to get to the supermaket or to unpack your own supplies. Q Where do I pick up the keys? A Access to all our properties is via a lockbox and you will receive an SMS with with the required code  approx. an hour before your Check In time (normally 2.00pm) You need to ensure that you have filled in and emailed back your guest registration to ensure this code is sent to you. Q How many sets of keys do I get? A You get 1 set of keys, however by placing the keys back in the lockbox each time you go out, if any of your party go their own separate ways, whoever returns first, can access it at any time. It also lessens the risk of losing the keys. Q How can I make deposits and payments? A Your deposit is required within 3 working days of making your reservation and your final payment is due 10 days prior to your arrival.. You can make progress payments at any time by phoning on on 02 4971 3373 or on 0478 497 133 using either  Visa, MasterCard or via Bank Transfer. We do not have a credit card surcharge. Q Do I need to pay a bond/ pre authorisation? A An OnLine Guest Registration  must be completed with your credit card details and emailed back to us prior to your arrival. This is your warranty that you will abide by our House Rules and that all damages, excess cleaning, etc. will be paid for. A $250.00 to $1000.00 (subject to the individual property) Bond will be required if you are unable to provide a valid Credit Card. Q Do you have pet friendly accommodation? A Yes, with an additional charge for each dog and conditions apply. For more information, go to www.lakeshores.com/accommodation/dog-friendly- properties.htm  PLEASE NOTE. Animals are strictly forbidden at any of our other properties, incuding at Raffertys Resort which is in a National Park. Q Are the towels and linen changed during my stay? A Towels and linen are changed mid way through stays of 9 or more nights or weekly for stays over 14 nights. Towels and linen may be changed more frequently at an additional charge. Q Are cots or high chairs available? A Cots and high chairs may be booked as an additional service and charges apply. Baby bedding is not provided. Q Can I add additional people to my booking? A Additional guests may be added but only if there is sufficient bedding to sleep them and additional charges apply for each additional person per night. More guests than the maximimum number of beds can sleep are strictly forbidden. Q What number do I call on the weekends or outside of office hours? A Our phones are diverted to an after hours number. If your call is after our normal phone trading hours, leave a message and we will call you back ASAP. Guests staying with us are provided with an emergency 24/7 phone contact. Q What happens if something is accidently broken or damaged during our stay? A If you find damage on arrival or an appliance not working, please phone us at once. We can’t rectify proplems if we don’t know about them. We also understand that accidents do happen.  If anything is broken on damaged during your stay please let us know so we can get it repaired as quickly as possible. You will be charged any costs to get it fixed. Q How do I leave the property when I check out? A Upon departure please make ensure that all rubbish has been removed from inside the property and put into the appropriate garbage bins. It is your responsibility to take excess garbage with you. Leave the house in a neat and tidy state, ensure doors are locked and windows are shut, the air conditioners and all lights are off and place the keys back in the lockbox, spinning the tumblers to hide the code. Q Can I hold a function or party at any of the holiday houses? A We have a very strict No Party Excess Noise Policy and parties or larger gatherings are not allowed. If it is only be a smaller social gathering we may accept it, however please just ask. Non adherence will result in immediate eviction. Q Are you experienced in Holiday accommodation and can we trust you? A Lakeshores Accommodation is a family owned and operated business, established in 1996. With over 20 years’ experience, we are licenced Real Estate Agents who specialise in holiday accommodation only. Q How can I make a booking? A You can make a booking either online or by the phone. We require a 25% deposit to secure a reservation which must be paid within 3 working days. You can make progress payments by phone and the final payment is due 7 days prior to your arrival. Q Can I inspect a holiday home before booking? A Yes. Simply phone us to arrange a convenient time. Naturally, we can’t show you through if the property is occupied.