Is linen provided? Yes! All linen, towels, bath mats, tea towels etc are included. You do need to bring your own beach or pool towels with you. What do we need to bring with us? As all of our properties are self caterings, we provide starter packs of tea, sugar, coffee, dishwashing liquid, laundry powder, soap, shampoo, conditioner etc to allow you sufficient time to get to the supermarket or unpack your own supplies. What time is check in and check out? Check in is at 2.00pm and check out is at 10.00am. Can we have an early check in or late check out? Please contact us in the few days prior to your stay to be able to confirm whether an early check in or late check out is available. Do I need to pay a bond? We do not take bonds or pre-authorisations - however we do require an online guest registration to be completed with your credit card details and emailed back to us prior to your arrival. This is your warranty that you will abide by our house rules and that all damages, excess cleaning, etc will be paid for. If valid credit card details are unable to be provided, we will require a $250-$1000 bond (subject to individual property). Where do I pick up the keys? Access to all our properties is via a key lockbox and you will receive an SMS with the properties lockbox code an hour before your check in time. You will need to ensure that you have completed the guest registration prior to your day of arrival to recieve this code. How many sets of keys do I get? You will get one set of keys, however by placing the keys back in the lockbox each time you go out, the rest of your party can access the keys at any time. This also lessens the risk of losing the keys. Am I required to make full payment for my booking upfront? Your deposit is required to be paid within 24 hours of your reservation. The final payment is due 10 days prior to your arrival. How can I make deposits and payments? You can make progress payments at any time by phoning us on 02 49713373 or 0478497133 using either Visa, Mastercard or Bank Transfer. We do not have a credit card surcharge. Do you have pet friendly accommodation? Yes! We have a range of pet friendly homes which allow dogs for an additional fee. For more information, please visit this page. Are the towels and linen changed during my stay? Towels and linen changes only occur on stays longer than 9 nights. Towels and linen may be changed for shorter stays for an additional charge. Can I add additional people to my booking? Additional guests may be added by only if there is sufficient bedding to sleep them and additional charges apply for each additional person per night. More guests than the maximum number of beds can sleep is strictly forbidden. What number do I call on the weekends or outside of office hours? Our office phones are diverted to a voicemail outside of our normal trading hours where you can leave a message or contact our after hours number in case of emergencies. If you leave a message, we will return your call ASAP. What happens if something is accidentally broken or damaged during our stay? If you find damage upon your arrival or an appliance is not working, please contact us immediately. We will attempt to recify any issues to the best of our ability. We understand that accidents happpen, if anything is broken or damaged during your stay please let us know so we can get it repaired ASAP. You will be charged any costs to get it fixed. How do I leave the property when I check out? Please take out any rubbish upon your departure and place in the appropriate garbage bins. It is your responsibility to take any excess rubbish with you. Please leave the house in a neat and tidy state, ensure doors and windows are locked, air conditioners and lights are off and place the keys back in the lockbox, spinning the tumblers to hide the code. Can I hold a function or party at any of the holiday houses? We have a strict NO Party policy at all of our properties. Excess noise, parties and large gatherings are not allowed. If it is a smaller day-time gathering, please ask and we may accept this. Non adherance will result in immediate eviction. Are you experienced in holiday accommodation and can we trust you? Lakeshores Accommodation is a family owned and operated business, established in 1996. With over 20 years’ experience, we are licenced Real Estate Agents who specialise in holiday accommodation only. How can I make a booking? You can make a booking either online or by the phone. We require a 25% deposit to secure a reservation which must be paid at the time of your reservation. You can make progress payments by phone and the final payment is due 10 days prior to your arrival. Can I inspect a holiday home before booking? We will try our best to arrange a convinient time to show you a home if you require prior to booking. Naturally, we can’t show you through if the property is occupied. What is the procedure for cancelling my booking? Please contact us if you require to cancel your booking. We will try to be as understand as possible as we understand plans change however our cancellation policy that you agree to upon booking will apply.
Frequently Asked Questions
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© Copyright Lakeshores Management (NSW) 1996-2020
Frequently Asked Questions
Is linen provided? Yes! All linen, towels, bath mats, tea towels etc are included. You do need to bring your own beach or pool towels with you. What do we need to bring with us? As all of our properties are self caterings, we provide starter packs of tea, sugar, coffee, dishwashing liquid, laundry powder, soap, shampoo, conditioner etc to allow you sufficient time to get to the supermarket or unpack your own supplies. What time is check in and check out? Check in is at 2.00pm and check out is at 10.00am. Can we have an early check in or late check out? Please contact us in the few days prior to your stay to be able to confirm whether an early check in or late check out is available. Do I need to pay a bond? We do not take bonds or pre-authorisations - however we do require an online guest registration to be completed with your credit card details and emailed back to us prior to your arrival. This is your warranty that you will abide by our house rules and that all damages, excess cleaning, etc will be paid for. If valid credit card details are unable to be provided, we will require a $250-$1000 bond (subject to individual property). Where do I pick up the keys? Access to all our properties is via a key lockbox and you will receive an SMS with the properties lockbox code an hour before your check in time. You will need to ensure that you have completed the guest registration prior to your day of arrival to recieve this code. How many sets of keys do I get? You will get one set of keys, however by placing the keys back in the lockbox each time you go out, the rest of your party can access the keys at any time. This also lessens the risk of losing the keys. Am I required to make full payment for my booking upfront? Your deposit is required to be paid within 24 hours of your reservation. The final payment is due 10 days prior to your arrival. How can I make deposits and payments? You can make progress payments at any time by phoning us on 02 49713373 or 0478497133 using either Visa, Mastercard or Bank Transfer. We do not have a credit card surcharge. Do you have pet friendly accommodation? Yes! We have a range of pet friendly homes which allow dogs for an additional fee. For more information, please visit this page. Are the towels and linen changed during my stay? Towels and linen changes only occur on stays longer than 9 nights. Towels and linen may be changed for shorter stays for an additional charge. Can I add additional people to my booking? Additional guests may be added by only if there is sufficient bedding to sleep them and additional charges apply for each additional person per night. More guests than the maximum number of beds can sleep is strictly forbidden. What number do I call on the weekends or outside of office hours? Our office phones are diverted to a voicemail outside of our normal trading hours where you can leave a message or contact our after hours number in case of emergencies. If you leave a message, we will return your call ASAP. What happens if something is accidentally broken or damaged during our stay? If you find damage upon your arrival or an appliance is not working, please contact us immediately. We will attempt to recify any issues to the best of our ability. We understand that accidents happpen, if anything is broken or damaged during your stay please let us know so we can get it repaired ASAP. You will be charged any costs to get it fixed. How do I leave the property when I check out? Please take out any rubbish upon your departure and place in the appropriate garbage bins. It is your responsibility to take any excess rubbish with you. Please leave the house in a neat and tidy state, ensure doors and windows are locked, air conditioners and lights are off and place the keys back in the lockbox, spinning the tumblers to hide the code. Can I hold a function or party at any of the holiday houses? We have a strict NO Party policy at all of our properties. Excess noise, parties and large gatherings are not allowed. If it is a smaller day-time gathering, please ask and we may accept this. Non adherance will result in immediate eviction. Are you experienced in holiday accommodation and can we trust you? Lakeshores Accommodation is a family owned and operated business, established in 1996. With over 20 years’ experience, we are licenced Real Estate Agents who specialise in holiday accommodation only. How can I make a booking? You can make a booking either online or by the phone. We require a 25% deposit to secure a reservation which must be paid at the time of your reservation. You can make progress payments by phone and the final payment is due 10 days prior to your arrival. Can I inspect a holiday home before booking? We will try our best to arrange a convinient time to show you a home if you require prior to booking. Naturally, we can’t show you through if the property is occupied. What is the procedure for cancelling my booking? Please contact us if you require to cancel your booking. We will try to be as understand as possible as we understand plans change however our cancellation policy that you agree to upon booking will apply.
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